Support

Restore PosyCam Pro

Pro is a one-time purchase and stays unlocked offline. On a new iPhone, open the Pro screen and tap Restore purchase, signed in with the same Apple ID you bought it with. Refunds are handled by Apple at reportaproblem.apple.com.

Where are my photos?

Every photo is kept in PosyCam's gallery with its edits, and saved to your photo library unless you turned off Save after capture in Settings → Saving & privacy. If saving to the library failed, the camera shows Saved in app with Retry. Deleting a photo in PosyCam does not remove the copy in your photo library.

The camera doesn't open

PosyCam needs camera access. On iPhone, go to Settings → PosyCam → Camera. On Android, go to Settings → Apps → PosyCam → Permissions. You can still browse techniques and styles without it.

Hints are too frequent, or not showing

Open Guidance from the camera or from Settings. You can change how often hints appear, hide photo marks, or turn hints and automatic adjustments off. Manual mode shows no hints.

Crash reports and announcements

Both are off until you turn them on in Settings → Saving & privacy. Crash reports never include a photo. The privacy policy lists exactly what each one sends.

Delete your data

PosyCam has no account, so there's nothing to close. Delete photos in the gallery, or uninstall the app to remove everything it stored on your phone. For anything held by our service providers, email us and we'll help.

Requirements

iPhone with iOS 18.2 or later. Android is in development. Available in English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Spanish, Brazilian Portuguese and Indonesian.